Section 1557 of the Affordable Care Act – Grievance Procedure
It is the policy of Loving Care In-Home Health Services not to discriminate on the basis of race, color, national origin, sex, age or disability. Loving Care In-Home Health Services has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Section 1557 and its implementing regulations may be examined in the office of:
R. Mark Woods, Corporate Compliance Officer
1940 North Harrison Ave.
Shawnee, Oklahoma, 74804
Ph. 405-395-9300, Fax 405-395-9494
who has been designated to coordinate the efforts of Loving Care In-Home Health Services to comply with Section 1557.
Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Loving Care In-Home Health Services to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
- Grievances must be submitted to the Section 1557 Coordinator within (60 days) of the date the person filing the grievance becomes aware of the alleged discriminatory
- A complaint must be in writing, containing the name and address of the person filing
The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.